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Delivery Information

 Seller shall use reasonable endeavors to deliver Products to the delivery address specified and keyed in by the Buyers but Seller cannot guarantee any firm delivery time and shall not be liable for any delay in its delivery services, if the delay has been occured, it could be due to causes beyond the control of the Seller.


11.2 Buyers’ Order will be delivered to Buyers via the service of a courier service company of Seller’s choice. For order placed before 12 noon, please allow two to five (2-5) working days for processing from date of Seller’s confirmation of acceptance of an Order otherwise notified by Seller. Please note that Seller will not accept delivery to a P.O. Box address and it might not be possible for delivery to some locations within the aforesaid areas in certain circumstances. If delivery to some locations is not possible, Seller may contact Buyer to arrange for delivery to an alternative address.


11.3 No delivery services shall be available on Sunday and public holidays.

11.4 Buyers are to notify Seller immediately of a change to Buyers’ delivery address and contact number.


11.5 Where Buyers are not available to receive the delivery, the courier service company shall attempt to contact the Buyers for a second delivery. If Buyers are still not reachable at second attempt, the courier service company shall notify the Buyers to collect the parcel from the nearest collection branch. If delivery is delayed due to the Buyers’ undue delay or unreasonable refusal to accept delivery or if the Buyers fail or refuse to collect the Products within seven (7) days from the date of second notification, the Order will be deemed void and has no further effect but the Buyers shall bear all the relevant cost incurred by Seller (including but not limited to the delivery cost and administrative charges).


11.6 If the Buyers are not personally available to accept delivery, a representative may accept delivery on behalf of the Buyers provided always that the said representative must be over 18 years of age and capable of receiving the delivery. The Buyers or their representative may be required to produce proof of identity on delivery or collection of Products.


11.7 Seller reserves the right to withhold delivery of the Products to the Buyers if it has any doubts whatsoever as to the Buyers’ credit worthiness or insufficient identification.